Enzar Digital is committed to granting its users a full and unrestricted right to delete their accounts and personal data from our platforms and digital products. This Policy explains the procedures followed and their consequences.
Your right to delete your account
You have the right to request the deletion of your account and all associated data at any time and without the need to provide a reason. Our team always strives to make this process as easy and convenient as possible.
How to request deletion
You can request the deletion of your account in one of the following ways:
- From within the application: by going to the Settings menu, then selecting "Manage Account", then "Delete Account".
- By email: by sending an explicit request to hello@enzar.com with the subject line "Account Deletion Request", stating the email address registered to the account.
- Via the website: through the account deletion request form available at digital.enzar.com
Deletion procedures and timelines
Upon receiving a deletion request, we follow these procedures:
- Immediately: the account is disabled and the ability to sign in is suspended as soon as the request is confirmed.
- Within 7 days of the request date: you are given a review period during which you may reverse the deletion decision by contacting us directly.
- Within 30 days of the request date: all personal data is permanently deleted from our databases and main servers.
- Within 90 days of the request date: all backups associated with your account are deleted.
Data that is deleted
When the deletion process is complete, all of the following data is erased permanently and irreversibly: account information such as name, email address, and password; all content you created or uploaded within the application; and the usage logs and preferences associated with your account.
Data we retain by exception
In certain cases required by law or regulatory requirements, we may retain a minimum amount of data for a specified period. These cases include:
- Financial transaction and billing records: retained for a period not exceeding 7 years, in accordance with the applicable financial and accounting regulations in the Kingdom of Saudi Arabia.
- Correspondence relating to ongoing legal disputes: retained until the relevant legal or arbitration proceedings have concluded.
- Anonymous statistical data: we may retain fully anonymised data that contains no personal identifying information, for the purpose of developing the service.
Account recovery
You may reverse the deletion decision within the first seven days from the date the request was submitted, by contacting the support team at hello@enzar.com before this period expires. After the review period ends and the deletion is completed, the account cannot be restored and the data cannot be recovered in any form.
Contact regarding account deletion
For any enquiry or assistance regarding the account deletion process, please contact the support team at: hello@enzar.com, and we will endeavour to respond within 72 business hours.
